Shipping Policy

1. Shipping Information

Please confirm your shipping details carefully before completing payment.

Ensure that your name, delivery address, phone number, and a frequently used email address are accurate and complete. These details are necessary for successful delivery and for our team to contact you in case of any issues with your order.

All orders include express delivery with tracking number for your convenience and peace of mind.

2. Order Processing Time

Orders are typically processed within 24 to 48 hours after payment confirmation.

Once your order is shipped, you will receive an email containing your tracking number and a link to monitor the shipment status.

For certain customized or made-to-order products, production may require up to 10 business days before dispatch. Delivery time will vary based on your location. Orders shipped to rural or remote areas may experience additional delays.

3. International Shipping and Customs

International deliveries may be subject to customs inspections or import duties imposed by your country’s authorities. These procedures are beyond our control, and we are unable to provide compensation for delays or charges incurred due to customs processing.

We appreciate your understanding in such circumstances.

4. Returns and Exchanges

If you wish to return or exchange an item due to a manufacturing defect or shipping error, we will cover the return shipping costs.

For returns or exchanges requested due to personal reasons or change of mind, the customer will be responsible for all return shipping and handling fees.

Returned items must be in original condition, unworn, unwashed, unaltered, and with all tags attached.、Once the returned item is received and inspected, a refund or exchange will be processed accordingly.

If the requested exchange item is unavailable, a refund or alternative product of equal value will be offered.

Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

5. Lost or Damaged Packages

If your parcel is lost or damaged during transit, please contact the shipping carrier directly using your tracking number.

While Clothes Market is not responsible for damages or losses caused by the carrier, our team will assist you in resolving the issue wherever possible.

6. Limitation of Liability

We make every effort to provide accurate product descriptions, pricing, and shipping information. However, we cannot guarantee the completeness or reliability of all website content.

By placing an order, the customer acknowledges that purchases are made at their own discretion and risk.

In no event shall Vigere International Trade Limited be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our Website, products, or services.

Our total liability, in any case, shall not exceed the purchase price of the item in question.

7. Modification of Terms

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will take effect immediately upon being published on https://clothes-market.com/.

Customers are encouraged to review this page periodically to stay informed of the latest terms.

8. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising from or related to these terms shall fall under the exclusive jurisdiction of the courts of Hong Kong.